VIKKI PATIS

Charges and invoicing

The charges for all services are listed here. These may be updated at any time, but charges will not increase once a project has been agreed, unless there are any unforeseen expenses. A 50% deposit is required prior to a project commencing unless otherwise agreed, with the remainder required within fourteen (14) calendar days after receipt of the invoice.

Invoices will be sent electronically to the client’s email address. Payment is due via bank transfer only. Overdue payments will incur statutory interest at 8% of the invoice plus the Bank of England base rate.

Discounts are provided at Vikki Patis’s discretion and may be withdrawn at any time.

Hosting and other payments

Vikki Patis does not provide nor organise third-party hosting. Hosting is done via the platform on which a website is designed (either WordPress or Canva) or via the third party hosting company arranged by the client, and so they are in control of the associated charges. Vikki Patis does not set up accounts on behalf of the client or arrange any recurring payments such as fees for domains, plans, etc. The client must maintain these separately. The loss, cancellation, or otherwise of the domain/plan/account brought about by non or late payment is therefore not the responsibility of Vikki Patis.

Turnaround time

Prior to a project commencing, an estimated turnaround time will be provided. Please note that these may differ and/or be extended due to the amount of work required on each project as it progresses. The client will be kept up to date at all times, and no additional work will be undertaken without prior written consent from the client.

Content

The client must provide all of the content and copy required for their website prior to the project commencing. The client will be notified of any gaps in good time, however Vikki Patis is not responsible for filling them unless content creation has been agreed upon.

Content creation is charged at an additional rate of £80 per hour.

Client review

Once work has been completed on applicable projects (e.g. website), the client has the opportunity to review and request changes prior to completion and handover. The client has seven (7) calendar days to request additional changes after being notified unless otherwise agreed. Should these requests constitute major changes or require more than one (1) hour of work, or fall outside of the review period, an hourly rate of £80 will apply.

After the review period has passed and any requested changes have been made, the project will be handed over to the client and all data, including passwords, shall be deleted by Vikki Patis.

Liability

The client indemnifies Vikki Patis against all damages, losses, and expenses arising as a result of any and all actions or claims resulting from the client’s use of these services. Vikki Patis is not responsible for any content uploaded to a client’s website, including but not limited to the website’s privacy or other policies. Any errors or issues must be raised during the client review period or as soon as practicable. Any policies created or uploaded by Vikki Patis are not guaranteed to be compliant and Vikki Patis accepts no liability should an issue arise at any point in time.

Nothing in these terms shall operate to exclude or limit either party’s liability for: (a) death or personal injury caused by its negligence; (b) fraud; or (c) any other liability which cannot be excluded or limited under applicable law.

Vikki Patis shall not be liable under or in connection with these terms or any collateral contract for any: (a) loss of revenue; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of business; (e) loss of opportunity; (f) loss of goodwill or reputation; (g) loss of, damage to or corruption of data; (h) any indirect or consequential loss; (i) loss or damage caused by any inaccuracy, omission, delay or error, whether as a result of negligence or other cause in the production of the website; or (j) loss or damage to the client’s artwork/photos supplied for the website, whether as a result of negligence or otherwise.

The entire liability of Vikki Patis to the client in respect of any claim whatsoever or breach of this agreement, whether or not arising out of negligence, shall be limited to the charges paid for the services under this agreement in respect of which the breach has arisen.

Data protection

Both parties will comply with all applicable requirements of Data Protection Law. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Data Protection Law. It is also in addition to the Privacy Policy of this site.

Vikki Patis shall only keep client information for as long as it takes for a project to be completed, or for as long as necessary for Vikki Patis to fulfil legal or regulatory obligations. For websites, no data shall be stored anywhere outside of client communications, and for editorial/mentoring/consultancy projects, documents shall be worked on in programs such as Word, Google Docs, or Libre Office. All information and documentation, plus any backups, shall be deleted upon completion of a project. No data will be shared with a third party unless there is a legal or regulatory requirement to do so.

Upon completion of a website, it is recommended that the client changes the password, however no passwords or email addresses/usernames will be stored by Vikki Patis after handover. Should the client wish to engage Vikki Patis for future work, e.g. website updates, the login information will need to be shared each time, as it will be deleted after each project is complete.

The exception to this is where clients prefer to appoint and keep Vikki Patis as an administrator on their site. In such cases, written confirmation is required, and consent can be revoked at any time by removing Vikki Patis via the Users tab on the dashboard. Vikki Patis confirms that no additional work will be undertaken without prior approval and that client data remains secure.

Vikki Patis does not require design credit to be listed on websites, however a client may add it at their discretion. The client agrees that websites designed by Vikki Patis may be used for marketing purposes.

For more information, click here.

Termination

Either party may terminate the agreement via email at any time. The client will be invoiced for any work completed prior to termination, with payment due within fourteen (14) calendar days.